What is collected
- Account details you give when you sign in with Google or email. A guest account has none.
- Device and connection details — browser, device type, approximate location from your connection, and when you use Umingle. These make fraud and abuse checks possible.
- Usage — which features you use and how long calls last. Call length is also how charges are worked out.
- Payments go through a payment provider on its own page. Umingle does not take card numbers.
Your camera and microphone
Your browser asks before either is switched on. They are used to carry a call while it is happening. Recording the other person is against the terms.
Messages
Chats are not read as a matter of routine. When something is reported, the reported part is looked at to decide what happened.
Who data is shared with
Personal data is not sold. It is shared only with:
- companies that run parts of the service for us — payments, hosting, abuse prevention — under contract;
- authorities, when a valid legal request requires it or someone's safety is at risk.
How long it is kept
There is no single fixed period. Data is kept while any of these is true:
- your account is open;
- it is needed to settle a payment, a dispute, or a tax or accounting duty;
- it is needed to keep a removal in place;
- the law requires it, or an investigation is open.
When none of these applies any more, it is deleted.
Your choices and rights
- Block anyone, at once.
- Report a profile.
- Delete your account from your settings, or ask support to do it.
- Ask for a copy of your data or for it to be corrected. Depending on where you live you may have more rights, and we will honour them.
Cookies and browser storage
A little data is stored in your browser to keep you signed in, remember settings and spot abuse. Clearing it signs you out — and a guest account that was never linked to Google or email can't be recovered after that.
Age
Umingle is not for anyone under 18. An account found to belong to someone under 18 is closed and its data removed.
Changes
When this policy changes, the date at the top changes too.
Questions about this page
Write to [email protected] and a person will answer. See contact for which route suits what.